What are the minimums?
This depends on what process you plan on using for your project. Embroidery has a minimum of 24 items. Custom screen printing has a minimum of 12 items. DTG and Dye Sublimation have no minimums!
My art file is too large to upload. What do I do?
You are more than welcome to upload a smaller version of the art file for us to review for the quote request (or email it to firstname.lastname@example.org). When we send you a quote you will be sent art requirements which will include the size that we need the final file to be in and the best way to send it to us!
I am not sure which printing process will work for my project, and I am trying to keep the price low, what do I do?
If you are unsure about your project you should give us a call! We are in the office Monday – Friday from 9am-5pm CST. 773 – 486 – 1702.
What is the average turnaround time?
This depends on the type and size of your order. Custom screen printing is normally 7-10 business days. Embroidery is 10-12 business days. Direct-to-Garment and Dye Sublimation are 3-5 business days. If you need something sooner, include the due date in your quote request and note in the Additional Information section that this is a RUSH order. Rush fees may apply.
Do we need to pay up front?
Yes, for any new client you will submit a quote request with the form above. We will send you a quote within 1 business day. It will include details on how to submit your final order. We will then create an invoice for you to review and pay from. Once we receive payment then we will begin your order!
Where are you located? Can we pick up our order?
We are located in Chicago, IL in the West Town neighborhood. You are more than welcome to pick up your order when it is complete. We are open Monday-Friday 9am-5pm CST. If you need to pick up beyond that time, include that in the Additional Info section of the quote request tool.